As a mobile only bank, the easiest way to access your Xinja Accounts is via the App. Of course, if you need to contact Xinjarati, you can reach us via chat, email or phone.
Is there a minimum balance?
There is no minimum on your Xinja Accounts.
You must keep enough money in your Xinja Accounts to cover your payments. Your payment instructions will fail if you don’t have enough money in your account. Internal transfers between your Xinja Accounts won’t work if it results in one of the accounts going into negative balance.
If one of your Accounts goes into a negative balance you must immediately top up the Account back to zero or a positive balance. If your Account remains in negative balance, we may combine your Xinja Accounts or take legal action.
Is there a maximum balance?
The maximum combined balance across your Xinja Accounts is $245,000 (including any interest earned on your Xinja Stash). If a payment (such as the deposit of your salary) would push the total combined balance across your Xinja Accounts over $245,000, we will contact you so that you can tell us where to transfer the excess balance.
Can I authorise a third party to access and transact on Xinja Accounts on my behalf?
Currently we don’t have a facility to allow third parties such as your accountant or solicitor to access or transact on your Account on your behalf. Only you may use your Xinja Accounts.
Can Xinja stop me from using my Accounts?
Sometimes we may need to impose restrictions on your Xinja Accounts. There may be several reasons for this including for your own protection. In any case, we will try to contact you as soon as possible if we put any restrictions on your Account.
If we place a restriction on your Bank Account you will not be able to use your Debit Mastercard.
How do I get money into my Accounts?
You can arrange an electronic funds transfer (EFT) from another financial institution or arrange for your employer to deposit your salary directly into your Xinja Accounts using your BSB and Account number.
You can also instantly top up your Bank Account using a debit card issued by another financial institution in Australia.
We don’t accept:
- International drafts, cheques or currency
- Traveller’s cheques
How long does it take to receive money?
If you’re receiving money via EFT or salary deposit by your employer, and we receive cleared funds from another financial institution before 5pm (AEST), we’ll credit money to your Xinja Account on the next Business Day. But it may take up to 5 Business Days for Xinja to receive cleared funds.
If you’re topping up your Bank Account using another debit card, you will receive money into your Bank Account instantly. Instant top up has a minimum limit of $20 and a maximum limit of $2,000 per transaction.
What happens if money deposited to my Accounts is recalled by the other financial institution?
Sometimes money may be credited to your Xinja Account in error eg. the sender provides incorrect BSB or account number, and another financial institution requires the money to be returned. If this happens:
- we’ll debit your Xinja Account for the amount deposited in error if there is enough money in your Account (or any other Xinja Account you hold) to cover the recalled amount
- if there are insufficient funds in your Xinja Accounts to cover the recalled amount, you must immediately repay the recalled amount plus any associated fees incurred by Xinja.
We don’t accept liability for money credited to your Xinja Accounts in error by another financial institution.
How do I access money from my Bank Account?
You can access money from your Bank Account by:
- using your Xinja Debit Mastercard (including via Apple Pay or Google Pay)
- transferring money to another account held with Xinja or another financial institution. This is known as ‘Pay Anyone’ or (‘Send money”) in the App.
- setting up a direct debit with another organisation (or “merchant”) to your Bank Account
- transferring money from your Stash to your Bank Account
- withdrawing money from an ATM using your Xinja Debit Mastercard
Please note that transactions or purchases you make from your Xinja Accounts are not always processed in the order in which you make them.
How do I access money from my Stash?
You can access money from your Stash by:
- transferring money from a Stash to your Bank Account.
- setting up a direct debit with another organisation (or “merchant” to your Stash.
What are the transaction limits for Pay Anyone (‘Send Money’) excluding transfers between your Accounts?
The limit is $20,000 per day. In exceptional circumstances, Xinja reserves the right to vary the daily transfer limit from time to time.
What are the transaction limits for Internal transfers between your Accounts?
Up to your available balance
What are the transaction limits for Direct debit?
Up to your available balance
What are the transaction limits for purchases using your Xinja Debit Mastercard?
Up to your available balance. In exceptional circumstances, Xinja reserves the right to make changes immediately to the daily limit allowed on purchases made on the Debit Mastercard from time to time.
What are the transaction limits for ATM withdrawals using your Xinja Debit Mastercard?
The limit is $2,000 per day
How long does it take to Send Money?
Transfers between Xinja Accounts (including transfers between an Account in your name and a Xinja Account in someone else’s name) are processed immediately.
We will process Pay Anyone instructions to transfer money to another financial institution as soon as possible but sometimes it can take up to 3 to 5 Business Days to clear.
If you’re making a purchase using your Debit Mastercard, money will be debited from your Account instantly reducing your available balance. Sometimes it can take up to 5 Business Days for the transaction to settle.
What is a Round-up?
The ‘Round-up’ feature lets you round up certain debit card transactions to the nearest $1 or $5. If you opt-in to the Round-up feature, you can select how much you want to round up ($1 or $5) and the ‘rounded up amount’ is automatically transferred from your Bank Account to your Stash.
You will have the option to opt-in to / out of the Round-up feature via the App any time. Subject to the ‘minimum balance requirements’ (see below), once you opt in to the Round up feature it will apply to all eligible transactions until you opt out of the feature. Your decision to opt-in or opt-out of the feature will take effect immediately. By opting-in to Round-up, you authorise us to debit your Bank Account and credit the ‘rounded up amount’ to your Stash.
What transactions are eligible for Round-up?
All transactions made via debit card, Apple Pay/Google Pay in store in Australia or Australian online merchants as soon as the purchase is made The Round-up feature is not available on overseas transactions and domestic and international ATM transactions.
If you opt into the Round-up feature, we will round up transactions that aren’t whole numbers and it includes cents. For example, if your morning coffee purchase was $3.50, we will round up the transaction to $4.00 and transfer $0.50 into your Stash. We will not round up payments made in whole dollars.
Is there a minimum balance required on the Bank Account to enable Round-up?
We won’t round up if your Bank Account balance falls below $10 after your debit card purchase.
How will Round-up transactions be displayed in the App?
The App will show the original purchase and the ‘rounded-up’ amount in the App. For example, for your coffee purchase for $3,50, you will see a debit transaction for $3.50 and a separate Round-up transaction for $0.50 in your Bank Account. ‘Rounded-up transactions’ will occur immediately after an eligible purchase has been made.
Xinja will not reverse ‘Rounded up amounts’ if a purchase transaction subject to the Round-up feature is refunded, reversed or lapsed.